SCA
What does it really mean ?
"Your company offers your prospective customers a unique or distinctive benefit or advantage, above and beyond that of your competitors or they have no motivation to do business with you instead of your competitor."
or
What do you do to win the hearts and minds of your customers that your competitors will find extremely difficult to imitate in the long term.?
The expression SCA is in all the text books and any marketing guru worth their salt will tell you how important it is to your business.
Do you really know what is it that makes your family business better than all the others in your market space ? Or, maybe you do have a great SCA but you would have trouble articulating it. It is just the way you do things in your business, its your inbuilt business and family culture.
Think about the businesses that you go back to time after time. What would your customers and clients say to me if I asked them what your SCA was ?
Get this right and you are certain to experince success through the next generation or two.
Bill Winter

